Even as a healthcare professional, the more I realize no matter what your occupation or business, you are in a people business. I know the world we live in currently is “high-tech” but the business you are in is likely dealing with people. Therefore, you need to approach your career and the people you deal with, in a “high-touch” fashion. Meaning people still want to know they can trust you and that they can relate to you on a human level.
When I was in professional school, we did not have a class that instructed us on patient rapport or what you may know as having “bed-side manor.” Basically, you being relatable to the people you are dealing with. I’m sure you have heard the saying,” people don’t care how much you know, until they know how much you care.”
In my 25 years as a healthcare professional I have become very passionate about the need to have great “patient-rapport” and how it has helped me assist countless people under my care. I’m often asked by colleagues, “how do you connect so well with your patients?” And this is the question that motivated me to start this blog and to share my ideas and approach to “patient-rapport” or if you are not in the healthcare field, “client-rapport.” I hope the approach I share with you on this blog will assist you in really connecting with your “clients, customers or patients.” I can assure you that the connections you make will be priceless and the knowledge you will gain about people’s lives will assist you in making even better connections with future clients/or patients. The approach is very simple and it all starts with, is one question. That question is, “Where are you F.R.O.M?”
Yes! That is it! This one question will snowball into other questions and more insight into who your clients are and what they want. In my next post, I will go further into the approach and the acronym “F.R.O.M?” at the end. I am so excited to share my ideas with you and assist you in connecting with your client’s! See you in the next post!